Shipping & Returns
Shipping Policy
Welcome to Snack Shack & Party Pack! Below you'll find our comprehensive shipping policy, which covers all aspects of our business, including dropshipping, handmade items, party equipment, and our sweets shop. We aim to provide a seamless and enjoyable shopping experience for all our customers.
General Shipping Information
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We offer shipping to [UK]. All orders are processed and shipped during regular business hours, Monday through Friday, excluding holidays. Please allow time for order processing, especially for handmade or perishable items.
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Shipping for Dropshipping Products
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For products fulfilled by our dropshipping partners:
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Processing Time: Most dropshipping items are processed and shipped within 2-5 business days after the order is placed.
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Shipping Time: Shipping time varies based on the location of the supplier and the destination. Typical shipping times are between 7-20 business days.
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Shipping Rates: Shipping rates for dropshipping products may vary depending on the product and destination. Specific rates will be calculated at checkout.
Please note that dropshipping items may ship separately from other items in your order, as they are sourced from different suppliers.
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Shipping for Handmade Products
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For handmade and custom-made items:
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Processing Time: Since these products are carefully crafted by hand, please allow 7-14 business days for production before shipping. Custom or bulk orders may take longer.
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Shipping Time: After the production period, typical shipping times are between 3-7 business days depending on your location.
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Shipping Rates: Shipping for handmade products is calculated at checkout based on your location and the weight of the order.
Party Equipment Delivery and Assembly
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We do not ship party equipment. Instead, we offer local delivery, assembly, and disassembly services within the West Midlands, UK, specifically for locations within 10-15 miles from Wolverhampton.
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Delivery Area: Our party equipment delivery and setup services are available only in the West Midlands area, including Wolverhampton and surrounding areas within a 10-15 mile radius. If you are unsure whether we can deliver to your location, please contact us for confirmation.
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Delivery and Assembly: Our team will personally deliver, assemble, and set up all party equipment on-site. We ensure that everything is properly installed and ready to use. After your event, we will return to disassemble and collect the equipment.
Delivery Fees: Delivery, setup, and pickup fees are calculated based on the distance from Wolverhampton. The delivery fee will be included in your final quote at the time of booking.
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Assembly/Disassembly: Our team handles the entire process, ensuring that all equipment is assembled safely and efficiently. Disassembly and collection will occur at the agreed-upon time after your event.
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Booking Information: To book party equipment delivery and setup services, please contact us directly at [Your Contact Information]. We recommend booking in advance to ensure availability for your desired date.
Shipping for Sweets Shop
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For our range of sweet treats, we take extra care to ensure freshness and quality:
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Processing Time: Orders for sweets are typically processed within 1-3 business days. Please note that handmade or custom orders may require additional processing time.
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Shipping Time: Shipping times depend on the destination and the type of sweets ordered. We aim to deliver within 2-5 business days for most locations.
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Note on Perishables: Since many of our sweets are perishable, we offer expedited shipping options to ensure they arrive fresh. We recommend choosing faster shipping for more delicate items, particularly in warmer weather or for long-distance orders.
Shipping Rates: Shipping rates for sweets will be calculated at checkout based on weight, destination, and any special packaging needed to ensure freshness.
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Special Packaging: We use insulated packaging and cooling packs as needed to maintain the quality and freshness of your sweets during transit. These additional measures may affect shipping costs.
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Local Pickup Option: For customers in our local area, we offer a local pickup option to ensure your sweets are as fresh as possible. You can select this option at checkout and schedule a pickup time that suits you.
Please note that we do not ship sweets internationally due to the nature of the products.
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Return and Refund Policy for Personalized Products
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Processing Time: Personalized products are custom-made and require 2–7 business days for production before shipping.
You’ll receive an email with tracking information once your order ships.
Shipping Times: Estimated delivery times depend on the destination:
United States: 3–8 business days
Europe: 5–10 business days
Rest of the World: 10–20 business days
Shipping Costs: Shipping costs are calculated at checkout and depend on the destination and order size.
Delays: Delivery times are estimates and may vary due to unforeseen circumstances (e.g., customs processing, weather).
No Returns for Personalized Products: Since personalized products are custom-made, we are unable to accept returns unless the item is defective or incorrect.
Defective or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Send an email to snackshackandpartypack@gmail.com with your order number, a description of the issue, and clear photos of the product.
Order Cancellations: Orders for personalized products cannot be canceled once they enter production.
Exchanges: Personalized items are non-exchangeable unless there is a production issue.
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Lost or Stolen Packages
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We are not responsible for lost or stolen packages. Please ensure that your shipping address is correct.
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Order Tracking
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Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package's journey. Please note that tracking may not be available immediately for some dropshipping products or not available at all depending of suppliers.
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International Shipping & Customs
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For international orders, customers are responsible for any customs fees, taxes, or duties that may apply. Please check your country’s policies for additional details on import charges. However, sweets are currently available for domestic shipping only.
Damaged, Perished, or Lost Items
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We take great care to ensure that your order arrives in perfect condition. For sweets, we pack items with appropriate care to maintain freshness during shipping. If your item arrives damaged, perished, or does not arrive within the expected timeframe, please contact us within 48 hours of receiving your order for assistance. Please provide photos of the damaged items and packaging for our review.
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Contact Us
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If you have any questions regarding shipping, delivery, or your order, please feel free to reach out to our customer service team at [Your Contact Information].
Return & Exchange Policy
Return and Exchange Policy
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Thank you for shopping with Snack Snack & Party Pack! We strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help. Please read our return and exchange policy carefully.
Eligibility for Returns
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To be eligible for a return or exchange, the following conditions must be met:
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Original Condition: The item must be unused, unopened, and in its original packaging.
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Time Frame: You must request a return or exchange within 14 days of receiving the item. Unfortunately, we cannot offer returns or exchanges after this 14-day period.
Non-Returnable Items
Certain items are non-returnable:
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Perishable goods such as food (including sweets) cannot be returned.
Custom-made or personalized items are also not eligible for returns unless there is a defect.
Party equipment rentals are non-returnable, though we ensure the equipment is in perfect condition before delivery and assembly.
Return Process
To initiate a return or exchange:
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1. Contact Us: Please email or call us at [Your Contact Information] within 14 days of receiving your order. Include your order number and a brief description of the reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with return instructions and an address to ship the item back.
3. Shipping: You will be responsible for the return shipping costs. Items must be securely packed in their original packaging to prevent damage during shipping.
4. Inspection: Once we receive the returned item, it will be inspected. If it meets our return conditions, we will process your refund or exchange.
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Refunds
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Refund Method: If your return is approved, we will issue a refund to your original method of payment.
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Processing Time: Refunds typically take 5-10 business days to process, depending on your bank or payment provider.
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Shipping Fees: Shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.
Exchanges
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If you wish to exchange your item:
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Contact us within 14 days to arrange an exchange. The item must be in its original, unused condition.
Exchanges are processed once we receive and inspect the original item.
Damaged or Defective Items
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If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund for the defective item at no additional cost.
Contact Us
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If you have any questions about our return or exchange policy, please feel free to reach out to our customer service team at Contact Us.
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Thank you for choosing Snack Shack & Party Pack!